FAQ

How long will it take my order to arrive?

Orders are usually printed within 48 hours of purchase and posted the next morning. It may take between 3-10 days to reach you and longer if you have ordered from outside of the UK.

Can I pick up my order?

Unfortunately not right now. In some cases when ordering in bulk we may be able to offer you a drop-off service however this will incur a fee. 

I made a mistake on the custom builder, can I cancel my order?

You can cancel your order within 24 hours of purchase. Please get in touch via admin@onthegear.co.uk asap to receive a refund. 

What is an ECO-shirt and how can I order one?

ECO shirts are an environmentally friendly option. They are carbon neutral, vegan and produced in a sustainable way. If you would like to order a design from this website but printed on an ECO-shirt please <CONTACT US>.

I’d like to order LOTS of t-shirts. How can I do this and do I get a discount?

We offer extremely competitive rates for bulk orders. Please get in touch with the design (preferably in a high DPI, .PNG format.) stating the quantity and sizes and we will then send back a quote. If you require a rush order please state in your request. 

My item hasn’t arrived? 

We want to get your items out to you as quick as possible however on rare occasions our small team may become overwhelmed. We ask that you wait 14 days before contacting us about a missing item. If, after this time has lapsed, you have still not received your order please contact us at admin@onthegear.co.uk 

Returns Policy 

On The Gear will refund any items that:

  1. Have been damaged in transit
  2. Were sent to you in error
  3. Do not arrive
  4. Were an accidental purchase (providing that the item has not yet been printed.)

There may be other instances where we will issue a refund. If you are unsure if you qualify, please contact us.

On The Gear/OTG Collective will not refund items for the following reasons:

  1. Clothing does not fit (please check the size guide before ordering)
  2. Wrong item was ordered but the product had already been dispatched
  3. Wrong address was put on the order and item has already been dispatched
  4. Bad print as a result of low quality image(s) uploaded by the customer to the Create A Design section. 

I have an idea in mind but I’m not sure how to design it. Can you help?

We can recommend a fantastic selection of innovative and creative designers. If you’d like help in bringing your design to life please get in contact. It doesn’t matter how jumbled up your ideas are – we can direct you to the designer who we think suits you best, who will then work with you. (Designers set their own rates).

I want to get artwork printed on something that is not listed on your site. Can I do this?

We can print on almost anything! Just because it’s not currently listed on our website doesn’t mean that we can’t print it for you. Please contact us and share your ideas!

How can I get my artwork On The Gear?

If you are a professional wrestler or involved in the pro-wrestling world we’d love to get your shirts On The Gear! Please send us an email with your wrestler name, t-shirt designs, and state how long you’ve been in the biz. (Whilst it is free to sign up with us, you must have been professionally wrestling for at least 6-12 months before joining OTG. Full terms and conditions will be sent to you upon contact.)

If you’re an artist, graphic designer or creator, and want to slap your designs on clothing or other materials whilst making a tidy profit, please get in touch! We’re always looking for new artists. 

If you are a band or organisation – no problem! We can cater to your needs too! We already have some bands on board and we’d love to expand. 

Where can I view your Privacy Policy?

Click here for our privacy policy.